As a traditional rug cleaning company we will carry out a pre-inspection and survey of the rug(s) to be cleaned. We will note any marks, stains or damage which is of concern to you and give you our honest professional advice with regards to the outcome that you can expect from choosing to have your rug(s) professionally cleaned by us.

Once you are happy with the survey and written quotation, we carefully prepare your rug to be taken away to be cleaned at our purpose built rug cleaning facility.Sometimes we are able to clean modern rugs in your home by prior arrangement,but this would be the exception rather than the rule.

Q. Why do you take my hand knotted rug away to be cleaned?

A. By cleaning your rug at our full immersion rug washing facility we can ensure all the dry soils are removed prior to cleaning and we can fully immerse your rug in one of our purpose built rug baths to ensure it has the most thorough clean. We can also ensure it is dried quickly and thoroughly, re-treat any stains as required and finally carry out any extra work on the fringes much more easily prior to your rug being delivered back to you.

Your rug is placed face down on a dusting grid, prior to running our purpose built rug dusting machine across the back of the rug to meticulously remove the embedded dry soil, grit, pet dander, hair and cellulosic fibre’s from the foundation of the rug prior to cleaning. If this step was not carried out, it would turn to mud and would be much more difficult to extract. We regularly remove over a kilogram (2lbs) of dry soils from an average 5×7 Persian or Oriental rug prior to cleaning and much, much more from an average 8×10 thick Chinese/Oriental Rug.

So if your rugs aren’t being dusted, they’re not really being cleaned!

Sometimes the coloured dyes in your rug can run, so we are always careful to carry out colour fastness tests prior to cleaning. Which may just mean that we have to choose a different method of rug cleaning, which we would obviously advise you of. However, thankfully most dyes are stable, so please be sure this step is being taken to ensure the safety and beauty of your precious rug is maintained.

We now reach the stage where your rug will be cleaned in one of our bespoke rug wash pits (sometimes referred to as a rug bath). The pit will be filled with water and a “rug roller” is used to squeegee the water through the rug. The rug is then thoroughly washed on both sides with a specially designed Oriental rug shampoo, soft rug brushes are used to ensure that the shampoo passes right the way through the rug. Any fringes will be cleaned and detailed by hand. We only use soft brushes specifically designed for using on fine fibre’s and fabrics.

If your rug has been contaminated by Pet Urine, the rug will be soaked in a neutralising solution to eliminate the bacteria which cause the offensive odours, then all traces of the pet urine contamination are thoroughly flushed through the fibres, until no traces are left, prior to continuing to clean the rug in the usual way. This process is quite time consuming, but worth the effort to save your precious rug.

It may be worth noting here: We are one of only a handful of professional rug cleaning companies in the UK who are trained and competent enough to undertake this delicate process for Silk and Antique rugs as well.

If there are spots or stains still remaining in your rug they will get extra attention and treatment with our many specialist rug spot/stain removal techniques. You can rest assured that we always attempt to professionally remove all stains and if we cannot remove any particular spot or stain, then I guarantee no-one else can.

We use a soft brush to gently groom the rug after cleaning so that all the fibres are laying in the same direction when your rug is unrolled after delivery.

To protect your rug from the damage caused by moth infestation, to stop future spillages from becoming permanent stains and to maintain the clean look of your rug for longer, we can apply an all-in-one moth repellent and stain protector (similar to Scotchgard). The moth repellent treatment is especially useful for those seeking to put their rugs into storage for any period of time.

A controlled drying environment is needed to correctly dry rugs in order to avoid mould and mildew, possible colour run problems and yellowing of the fringes. Which is why we are able to ensure that all the rugs we care for are dried quickly and thoroughly using advanced drying centrifuges, air-movers and de-humidifiers in specially designed rug drying areas.

We will re-inspect the rug after it has dried and will work on any spots or stains that haven’t been fully removed the first time around. This is the advantage of using our purpose built rug wash facility, as we have the time to clean items again if required. Something we couldn’t do if we were to just give the rugs a quick surface clean in situ.